These Terms of Service apply to your use of the Healla website, online store, content, products, education, workshops, consultations, enquiries, digital materials, and related services.
By using this website, placing an order, creating an account, submitting an enquiry, booking a service, accessing content, or engaging with Healla, you agree to these Terms.
If you do not agree with these Terms, you should not use this website or purchase from Healla.
Healla Integrative Wellness Pty Ltd operates across natural food, herbal products, therapeutic oils, skin and body care, education, practitioner support, founder support, formulation guidance, and related wellness services.
Healla operates through an Australia–India business structure, with Australian brand oversight and India-side sourcing, manufacturing, fulfilment, documentation, and operational support where required.
These Terms govern the use of the Healla website, content, products, services, and business interactions.
Retail shipping, delivery, damaged item claims, and returns are governed by our Retail Shipping & Returns Policy.
Personal information is handled in accordance with our Privacy Policy.
Wholesale, practitioner, trade, white-label, bulk supply, custom manufacturing, formulation, advisory, education, and consulting arrangements may be governed by separate quotes, invoices, written terms, service agreements, or supply contracts. Where separate written terms apply, those terms take priority for that specific arrangement.
You agree to use the Healla website lawfully, honestly, and responsibly.
You must not misuse the website, interfere with its operation, attempt unauthorised access, submit false or misleading information, place fraudulent orders, copy content without permission, use the website for unlawful purposes, or act in a way that damages Healla, its customers, suppliers, partners, systems, reputation, or operations.
Healla may refuse access, cancel orders, suspend accounts, or restrict service where we reasonably believe there has been misuse, fraud, abuse, unlawful conduct, payment failure, breach of these Terms, or operational risk.
Healla aims to provide accurate product descriptions, ingredient information, pricing, usage guidance, images, availability information, educational content, and service descriptions.
However, website information may occasionally contain errors, omissions, typographical mistakes, pricing errors, image variations, stock changes, formulation updates, or outdated information.
Product images are for guidance only. Natural ingredients may vary in colour, texture, scent, taste, appearance, and batch presentation. Packaging and labelling may also change as products, regulatory requirements, sourcing, or fulfilment systems evolve.
Healla may correct errors, update content, modify product descriptions, change pricing, discontinue products, limit quantities, or cancel orders affected by incorrect information or availability issues, to the extent permitted by law.
When you place an order, you are offering to purchase the selected product or service.
An order is accepted only when payment has been received and the order has been confirmed or processed by Healla.
Healla may refuse, limit, or cancel an order where a product is unavailable, payment is not received, pricing is incorrect, fraud is suspected, shipping is unavailable, import restrictions may apply, customer information is incomplete, or fulfilment is not reasonably possible.
Payment must be made using the methods available at checkout. Healla does not store full credit card details on its own systems.
You are responsible for ensuring your billing details, shipping details, contact details, order selections, and payment information are accurate before completing a purchase.
Please choose carefully before placing an order.
Healla does not accept cancellations for change of mind, incorrect product selection, personal preference, or products no longer wanted after purchase.
If you notice an error after placing an order, contact Healla through the Contact page as soon as possible. We may assist where possible, but changes or cancellations cannot be guaranteed once an order has entered processing, packing, dispatch, production, or fulfilment.
Shipping, delivery, damaged item claims, incorrect item claims, missing item claims, approved returns, and refund processing are handled under the Retail Shipping & Returns Policy.
Healla does not accept change-of-mind returns, exchanges, refunds, or store credits unless required by applicable law.
Nothing in these Terms or in any Healla policy removes any consumer rights, guarantees, warranties, or remedies that cannot be excluded by law.
International customers are responsible for checking whether products are permitted for import into their country.
Customers are responsible for customs duties, taxes, import charges, clearance fees, inspection fees, destination-country costs, and compliance with local rules unless otherwise stated at checkout.
Healla is not responsible for delays, seizure, refusal, disposal, return charges, additional fees, or non-delivery caused by customs, import restrictions, unpaid duties, incorrect information, failed delivery, customer non-collection, or destination-country requirements, except where liability cannot be excluded by law.
Healla products, content, education, and services are provided for general wellness, food, lifestyle, traditional-use, educational, personal care, or professional support purposes, depending on the product or service.
Information on this website is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
You are responsible for reviewing ingredients, directions, warnings, suitability, allergies, sensitivities, and any relevant professional advice before purchasing or using Healla products.
If you are pregnant, breastfeeding, purchasing for a child, elderly, taking medication, managing a medical condition, allergic, sensitive, or unsure whether a product is suitable, seek advice from a qualified health professional before use.
Individual taste, scent, texture, preference, sensitivity, or suitability concerns are not product faults unless the product is defective, contaminated, misdescribed, unsafe, or otherwise fails to meet applicable legal guarantees.
Healla may provide education, workshops, consultations, formulation guidance, practitioner support, founder support, business advisory, compliance pathway guidance, and related services.
These services provide education, structure, guidance, and support. They do not replace legal, medical, financial, accounting, tax, therapeutic, regulatory, or other professional advice unless expressly stated in a separate written agreement.
You remain responsible for your decisions, implementation, compliance, product use, business actions, professional advice, and health-related choices.
Where a service is governed by separate booking terms, intake forms, disclaimers, quotes, invoices, service agreements, or contracts, those terms apply to that specific service.
All Healla content, including text, images, graphics, logos, product names, formulas, formulations, documents, downloads, educational materials, videos, page layouts, brand concepts, systems, course materials, workshop materials, and business materials, is owned by or licensed to Healla unless otherwise stated.
You may use the website for personal, lawful, non-commercial purposes.
You must not copy, reproduce, modify, distribute, sell, publish, imitate, reverse engineer, exploit, adapt, teach from, commercialise, or use Healla content, formulas, product concepts, brand assets, educational materials, or business materials without written permission.
If you submit reviews, testimonials, photos, comments, feedback, ideas, enquiries, or other content to Healla, you confirm that the content is accurate, lawful, respectful, and does not infringe another person’s rights.
You give Healla permission to use, edit, publish, display, reproduce, or refer to submitted reviews, testimonials, feedback, and related content for website, product, service, marketing, educational, or business purposes, unless otherwise agreed.
Healla may remove or refuse content that is misleading, unlawful, offensive, abusive, defamatory, promotional, irrelevant, or inconsistent with Healla’s standards.
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
You must provide accurate and current information.
If you suspect unauthorised account access, contact Healla through the Contact page.
The Healla website may use or link to third-party platforms, payment processors, delivery providers, booking systems, social media platforms, email tools, analytics tools, advertising platforms, or external websites.
Healla is not responsible for third-party websites, services, content, security, policies, fees, delays, outages, errors, or actions.
Your use of third-party platforms may be subject to their own terms and policies.
Healla aims to keep the website available and functioning, but does not guarantee uninterrupted access.
The website may be unavailable due to maintenance, technical issues, platform changes, cyber events, third-party outages, internet issues, payment gateway issues, or circumstances outside our control.
Healla is not liable for loss caused by website downtime, technical interruption, checkout error, or third-party platform failure, except where liability cannot be excluded by law.
To the fullest extent permitted by law, Healla is not liable for indirect loss, consequential loss, loss of profit, loss of business opportunity, loss of data, business interruption, misuse of products, failure to follow directions, customer error, third-party delay, customs delay, import refusal, service interruption, or events outside our reasonable control.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, rights, remedies, or liabilities that cannot be excluded under applicable law.
Healla is not responsible for failure or delay caused by events outside our reasonable control, including natural disasters, fire, flood, weather events, pandemics, supplier failure, manufacturing interruption, freight disruption, customs delay, biosecurity delay, regulatory change, labour disruption, war, civil unrest, cyber incidents, platform outages, or government action.
Healla may update these Terms from time to time to reflect changes in the website, products, services, fulfilment structure, technology, policies, legal obligations, or business operations.
The updated version will be published on this page with the revised date.
Changes apply from the date they are published, unless otherwise required by law.
These Terms are governed by the laws of New South Wales, Australia, to the extent permitted by law.
Nothing in these Terms removes any mandatory consumer protection rights that apply in your country or region.
For questions about these Terms, please contact Healla through the Contact page on our website.