This Privacy Policy explains how Healla Integrative Wellness Pty Ltd collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to our communications, book a service, attend a workshop, complete a form, or interact with Healla.
This policy applies to our retail website, customer support, education, workshops, wellness services, practitioner enquiries, founder enquiries, wholesale or trade enquiries, and general business operations.
We may collect personal information including your name, email address, phone number, billing address, shipping address, order details, payment confirmation details, delivery information, customer account details, communication history, product preferences, website activity, marketing preferences, business details, practitioner details, and information you provide through forms, bookings, enquiries, consultations, workshops, or service requests.
Where relevant to consultations, wellness services, workshops, practitioner support, or suitability assessment, we may also collect health-related or sensitive information that you choose to provide and that is reasonably necessary for the service or enquiry.
We collect information when you provide it directly to us, including when you place an order, create an account, subscribe to emails, complete a form, book a service, contact us, attend a workshop, or make a practitioner, wholesale, founder, or trade enquiry.
We may also collect information automatically through our website using cookies, analytics tools, pixels, advertising tools, checkout systems, payment systems, and similar technologies.
We use personal information to process orders, arrange shipping, provide customer support, manage damaged or incorrect item claims, send order updates, manage customer accounts, deliver workshops or services, respond to enquiries, assess practitioner or founder requests, improve our website, improve our products and services, send marketing communications where permitted, manage fraud prevention and website security, meet accounting and tax obligations, comply with legal or regulatory requirements, and support our Australia–India fulfilment, manufacturing, documentation, and business operations.
Where we collect health-related or sensitive information, we use it only for the purpose for which it was provided, where reasonably necessary, or where otherwise permitted by law.
If you subscribe, download a resource, join a waitlist, attend a workshop, make an enquiry, or otherwise opt in, we may send you updates about Healla products, services, education, events, and related content.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us through our Contact page.
We do not sell your personal information.
Our website uses cookies and similar technologies to operate the store, support checkout, remember preferences, understand website behaviour, improve user experience, measure marketing performance, and deliver relevant advertising.
This may include information such as IP address, browser type, device type, pages viewed, products viewed, referral source, general location region, shopping cart activity, and interactions with emails or advertisements.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Payments are processed through secure third-party payment providers. Healla does not store full credit card details on its own systems.
Payment providers handle payment information according to their own privacy and security practices.
We may share personal information with trusted service providers where reasonably necessary to operate our business and provide services to you, including website and e-commerce platforms, payment processors, shipping and fulfilment providers, email marketing platforms, booking systems, analytics and advertising platforms, IT and cloud storage providers, accountants, insurers, legal advisers, regulatory advisers, customs and freight providers, and India-based operational, manufacturing, fulfilment, or documentation partners.
We only share information where it is required for business operations, order fulfilment, customer support, service delivery, legal compliance, or another legitimate purpose connected to Healla.
Healla operates through an Australia–India business and fulfilment structure.
Personal information may be accessed, processed, or disclosed outside Australia where required for international order fulfilment, India-side dispatch coordination, manufacturing documentation, customer support, cloud systems, payment processing, marketing systems, analytics, compliance support, or professional services.
Where personal information is handled outside Australia, we take reasonable steps to ensure it is used only for legitimate business, fulfilment, service, or compliance purposes.
If you provide health-related or sensitive information through a consultation, form, workshop, service booking, practitioner enquiry, or wellness-related request, we handle that information with additional care.
We collect this information only where you provide it, where it is reasonably necessary for the service or enquiry, where you consent, or where the collection is otherwise permitted by law.
We do not use health-related or sensitive information for unrelated marketing without appropriate consent.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored through secure business systems, website platforms, e-commerce systems, email systems, booking systems, accounting software, cloud storage, and internal records.
No online system is completely secure, but we apply reasonable administrative, technical, and operational safeguards to protect the information we hold.
We retain personal information for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, service delivery, business records, accounting, tax, legal, insurance, compliance, dispute resolution, and safety obligations.
When information is no longer required, we take reasonable steps to delete, de-identify, or securely manage it.
You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information by contacting us through our Contact page.
We may need to verify your identity before responding.
Some information may need to be retained where required for legal, accounting, tax, compliance, safety, insurance, order history, or dispute-resolution purposes.
Our website is not intended for unsupervised use by children.
Where workshops, education, family activities, or services involve children or young people, information should be provided by a parent, guardian, or authorised adult unless otherwise appropriate.
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites.
Please review the privacy policies of any third-party websites or platforms you use.
If you have a privacy concern or complaint, please contact us through our Contact page.
We will review your concern and respond within a reasonable timeframe.
We may update this Privacy Policy from time to time to reflect changes in our business, website, products, services, technology, legal obligations, or privacy practices.
The updated version will be published on this page with the revised date.
For privacy questions, access requests, correction requests, deletion requests, or complaints, please contact us through the Contact page on our website.